Privacy Policy

1. Introduction

Algorab ("we", "us", "our") is committed to handling personal data with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy describes what data we collect, how we use it, and the rights available to you. It applies to all visitors to our website and participants in our programmes. By using our website or enrolling in a programme, you acknowledge that you have read this policy.

Questions about this policy can be directed to: [email protected]

2. Data We Collect

We collect the following categories of personal data:

• Enquiry and enrolment data: Name, email address, and optionally phone number, submitted via our contact form or programme enrolment process.
• Communication records: Correspondence you initiate with us by email or through the website.
• Technical data: IP address, browser type, and pages visited, collected via analytics cookies where consent has been given.
• Programme participation data: Written submissions, exercise responses, and feedback provided in connection with enrolled programmes.

We collect data directly from you when you fill in our contact form or correspond with us, and automatically via cookies (see Section 5).

Legal basis: We process your data on the basis of your consent (for marketing and analytics), performance of a contract (for programme delivery), and legitimate interests (for responding to enquiries). Data collected via forms is retained for 3 years from the date of last contact, or for the duration of your participation in a programme and 2 years thereafter.

3. How We Use Your Data

• Responding to enquiries submitted through the website.
• Processing programme enrolment and delivering course materials.
• Sending programme-related communications (session schedules, materials, feedback).
• Improving our website and programme content using aggregated analytics data.
• Complying with applicable Malaysian law and regulatory requirements.

We do not sell your personal data to any third party. We do not use your data for unsolicited marketing without your consent. If you have provided consent to receive updates about new programmes and cohorts, you may withdraw that consent at any time by contacting [email protected].

4. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers: We use third-party services for website hosting and email delivery. These providers process data only as necessary to provide their services to us and are not permitted to use your data for other purposes.
• Analytics: If you consent to analytics cookies, anonymised usage data may be processed by a third-party analytics provider (e.g., Google Analytics) to help us understand how the site is used.
• Legal requirements: We may disclose data if required to do so by applicable Malaysian law or a legitimate regulatory request.

No data is transferred outside Malaysia except where necessary for the services listed above, in which case appropriate safeguards are in place.

5. Cookies

Our website uses cookies to function correctly and, where you consent, to collect analytics data. We use four categories:

• Essential cookies: Required for basic site functionality. Always active.
• Analytics cookies: Help us understand how visitors use the site. Active only with consent.
• Marketing cookies: For advertising-related purposes. Active only with consent.
• Preference cookies: Remember your settings and choices. Active only with consent.

You can manage your cookie preferences at any time. See our Cookie Policy for full details and controls.

6. Security Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss. These include:

• Encrypted data transmission via HTTPS.
• Access controls limiting who within Algorab can access personal data.
• Regular review of data handling practices.

In the event of a data breach affecting your personal data, we will notify affected individuals and, where required, the relevant Malaysian authorities within the timeframes required by the PDPA.

7. Your Rights Under Malaysia's PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right of correction: Request correction of inaccurate or incomplete data.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time.
• Right to limit processing: Request that we stop processing your data in certain circumstances.

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. If you are unsatisfied with our response, you may contact the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

Algorab programmes are designed for adult learners aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website after a policy update constitutes acceptance of the revised policy. We will notify enrolled programme participants of material changes via email.

11. Contact

Data Controller: Algorab
24 Lebuh Pantai, 10300 George Town, Penang, Malaysia
Email: [email protected]
Phone: +60 4 263 9418